Archived versionTMF066A Customer Experience Management Index KPI Addendum V1.1
- Maturity level: Level 4 - Forum Approved
-
Created By: Customer Experience Management Project
This addendum enumerates the 10 selected KPIs per category selected as the initial set for calculating the Customer Experience Management Index (CEMI).
General Information
Document series:
TMF066A
Document version:
1.1
Status:
TM Forum Approved
Document type:
Specifications
Team approved:
30-Apr-13
IPR mode:
RAND
TM Forum Approved:
30-Aug-13
Date modified:
11/5/2013