GB921 Business Process Framework (eTOM) R15.0.0

Download the entire GB921 Business Process Framework (eTOM) R15.0.0 suite using the Download All button to the right; or download each file individually from the Assets Included listing below.

This Business Process Framework (also known as eTOM) Suite Release 15.0.0 consists of the following documents. (Note that this Suite is labeled with the reference GB921 and documents in this Suite will contain GB921 as part of their formal name.)

15.0.0 Release notice PLEASE NOTE: Because of the introduction of domains and additional structural changes to the Business Process Framework, significant amendments to diagrams and text has commenced. It is expected to be completed in subsequent releases. The interim state may cause inconsistences in some Frameworx documents. Specifically there are known diagram depictions, term conflicts, and numbering issues that are being addressed.

Explore GB921 Business Process Framework (eTOM) Online

Browsable HTML Framework R15.0.0 is an online clickable model which contains the Business Process, Application elements of the Information Framework and mappings between them.

3D Model and Viewer is a new multidimensional view of the Frameworx including the Business Process Framework (eTOM), Information Framework (SID) and the Application Framework (TAM)

The GB921 Business Process Framework (eTOM) R15.0.0 Suite is packaged into:
Getting Started with Business Process Framework Suite Release 15.0.0 which includes (in the suggested reading order):
1. GB921P Process Framework Primer R15.0.0
2. GB921U User Guidelines R15.0.0
3. GB921 Process Framework Concepts and Principles R15.0.0
4. GB921Q Frequently Asked Questions for the Business Process Framework R11.5
5. GB921G Guide to Applying the Business Process Framework R8.1

GB921 Process Definition Text Suite Release 15.0.0 which includes:

• GB921D L3 Process Decompositions R15.0.0
• GB921DX L4 Process Decompositions R15.0.0
• Browsable HTML Framework R15.0
• GB921 Business Process Framework Processes Excel R15.0.0

GB921 Implementing Process Flows Suite Release 15.0.0 which includes:

• GB921E End-to-End Business Flows R15.0.0
• GB921F Process Flow Examples R12.5
• GB921J Joining the Business Process Framework through to Process Flows R11.5

Exploratory Reports:

• GB921Z Use Cases for Security Management R12.0
• GB921Y Use Cases for Spectrum Management R12.0

Reference Material:

• GB921K Construction Guidelines for Process Flows R13.5
• RN332 Business Process Framework Release Notes R15.0.0

GB921 Using eTOM and ITIL Together Suite Release 15.0.0 which includes:

• GB921W Working Together ITIL and eTOM R11.5
• GB921L Leveraging Level 4 Process Elements and Process Flows for Support of ITIL R11.5
• TR143 Building Bridges: ITIL and eTOM V1.1 (note: as a Technical Report, this does not carry the “GB921” label)
• TR206 Exploring SES Service Development Scenarios through ITIL and the Process Framework V1.3.1

Model files are packaged separately and can be found here GB921 Business Process Framework (eTOM) Models R15.0.0:

• Frameworx 15.0.0 Model Files — XML (for use in XML Editors)
• Frameworx 15.0.0 Model Files — MDB (for use in Casewise)
• GB921 Business Process Framework R15.0.0 Processes (Excel)