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An older version of an asset which has been superseded by the latest Production version.
Archived version This is an old version of this asset. There is a Production version 23.5.0
GB921 Business Process Framework (eTOM) Suite v21.5
- Maturity level: Level 4 - Forum Approved
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Created By: Information Systems Architecture
The Business Process Framework is a reference framework or model for categorizing all the business activities that a service provider will use. It is intended to deliver reusable process elements to enable the construction of best practice or implementation of specific process flows for a wide variety of purposes.
This release was a significant milestone for the Business Process Framework.
- A major review of the processes and structure of the repository has started. In 21.5, 167 processes were deleted and over 540 new processes have been added.
- In addition, the Common domain was removed from Business Process Framework as it was determined that it does not represent the core form of this asset which is structured as a decomposition.
- The Enterprise Domain use have went through a first phase of a major change that will be continued in the next release.
Resources Included
| Resource Name | Document version | Team Approved Date | Document type | Download |
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21.5.0 | 26-Nov-2021 | Reference | |
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21.5.0 | 26-Nov-2021 | Reference | |
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21.5.0 | 26-Nov-2021 | Standard | |
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21.5.0 | 26-Nov-2021 | Reference | |
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21.5.0 | 26-Nov-2021 | Reference | |
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21.5.0 | 26-Nov-2021 | Reference | |
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20.0.1 | 29-May-2020 | Standard | |
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12.3.1 | 28-Dec-2012 | Best Practice | |
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GB921G Guide to Applying the Business Process Framework R8.1 |
8.1.1 | 28-Jan-2011 | How To Guide | |
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GB921H Application note: Domain Orchestration Use Cases v20.0.1 |
20.0 | 29-May-2020 | Best Practice | |
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GB921J Joining the Business Process Framework through to Process Flows R11.5 |
11.5.1 | 28-Jan-2012 | Best Practice | |
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13.5.1 | 28-Nov-2013 | Reference | |
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GB921L Leveraging Level 4 Process Elements and Process Flows for Support of ITIL R11.5 |
11.1.1 | 28-Jan-2012 | Best Practice | |
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21.0.1 | 28-May-2021 | Reference | |
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GB921Q Frequently Asked Questions for the Business Process Framework R11.5 |
11.1.1 | 28-Jan-2012 | Best Practice | |
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19.0.1 | 23-Jul-2019 | How To Guide | |
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11.5.1 | 28-Jan-2012 | Best Practice | |
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12.0.1 | 28-Mar-2012 | Reference | |
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12.3 | 28-Mar-2012 | Best Practice | |
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1.1.1 | 28-May-2008 | Technical Report | |
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TR206 Exploring SES Service Development Scenarios through ITIL and the Process Framework V1.3 |
1.3 | 04-Nov-2014 | Technical Report, Best Practice | |
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20.5.0 | 27-Nov-2020 | Model | |
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21.0.0 | 28-May-2021 | Model | |
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21.0.0 | 28-May-2021 | Model |