Production versionTR193 Customer Experience Management Index v1.3
- Maturity level: Level 4 - Forum Approved
-
Created By: Customer Experience Management Project
The CEMI is an independent measure for C-level executives to understand if their overall business and customer performance is at, above, or below industry averages.
General Information
Document series:
TR193
Document version:
1.3
Status:
TM Forum Approved
Document type:
Technical Report, Best Practice
Team approved:
28-Jun-2014
IPR mode:
RAND
TM Forum Approved:
19-Sep-2014