Agile Operations Toolkit
Overview
What does the future of operations look like?
The Agile Operations toolkit provides a range of assets to support process analysts and other members of the operations community in realizing operations and process models based on the latest best practices which support current and anticipated future requirements of Digital Service Providers.
The toolkit is underpinned by the core TM Forum Frameworx assets, in particular the Business Process Framework and is tightly linked to the Agile OSS toolkit which contains assets to realise the IT systems needed to support Agile Operations. The impact of Virtualization and e2e automated operation has a profound change on operation and sets multiple transformation challenges.
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Platforms
Transformation from the Present Mode of Operations based on systems to a a Future Mode of Operations based on platforms, componentized OSS, integration using open APIs. This fundamentally changes the way that SP manage automation and transformation of people, processes systems and information to a platform based governance model. |
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Partnering and Procurement transformation
Partner Operations: This provides guides for operations that span digital ecosystem partners. The TM Forum B2B2X partnering guide provides an overview of best practices. Procurement and lifecycle management: With a particular focus on virtual resources this provides guides and best practices for procuring such resources, onboarding them into the active network, and their ongoing lifecycle. |
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Zero-Touch Operations
This focuses on Zero touch operations such as the impact of customer self service, it is closely related to the Agile OSS toolkits of Orchestration and Automation |
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Enhancement Core Framework Capabilities
Analysis of the impacts of a move to end to end automation (Zero touch) and partner procurement operations is showing that eTOM Strategy Infrastructure and product (SIP) group needs further elaboration, and the TAM needs to accommodate the move to a component model using Microservices and orchestration. |
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DevOps
This provides documents which describes the theory and practice of adopting continuous integration approaches based on the principles typically referred to as Devops. |
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Cloud (Layered) Operations
The impacts of virtualization and movement to network application is that there needs to be a Transformation of SP organizations from vertically structured product siloes into horizontally structured platform layers. |
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Charging and Billing
This contains best practice guides related to charging and billing and revenue assurance. Covering the impact of NFV on revenue assurance across the ecosystem. |
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Much of the most recent work on Agile Operations has been carried out in the ZOOM Project the key documents from this work are listed in the following table.
Resources Included