Delivering 5G digital customer experience Toolkit
Overview
The Delivering 5G Digital Customer Experience Toolkit includes two key assets that explore the digital customer experience in a 5G world and includes the CEM 2025 guidebook that describes the new direction and update of the previous omnichannel guidebook and a whitepaper that explores how gamification concepts can be used to enable continuous interactions with customers and provide monetization opportunities.
You may also like: the Playbook How can the Open Digital Framework help me improve my digital customer experience for the 5G age?
Resources Included
| Resource Name | Document version | Document type | Team Approved Date | Download |
|---|---|---|---|---|
| 2.0.1 | Best Practice | 2 Dec 2019 | ||
|
IG1205 Gamification and Continuous Communication with Customers v2.0.0 |
2.0.0 | Introductory Guide | 24 May 2021 | |
| 3.0.0 | Introductory Guide | 24 Jan 2022 | ||
|
IG1234 Intent Oriented Customer Engagement (IoCE) Guide v2.0.0 |
2.0.0 | Introductory Guide | 22 Nov 2021 |