IG1125 Omni Chanel Introductory Guide R14.5.1
- Maturity level: Level 4 - Forum Approved
Created By: Customer Experience Management Project
This document introduces Omni Channel concepts and the prioritized use cases of CSP’s to consider while adopting Omni Channel
General Information
Document series: IG1125
Document version: 14.5.0
Status: TM Forum Approved
Document type: Exploratory Report
IPR mode: RAND
TM Forum Approved: 19-Sep-2014