Open Digital Experience Toolkit
Overview
The Open Digital Experience project work at TM Forum focuses on evaluating and implementing the experience strategy for Open Digital Architecture (ODA) consumers and stakeholders. Its mission is to assess the value of AI-enabled ODA experiences and address any gaps, considering all ODA consumers, including service providers, partners, employees, and customers.
Below you will see the resources published by the program so far, and this toolkit will continue to grow over time.
| Resource Name | Document version | Document type | Team Approved Date | Download |
|---|---|---|---|---|
| 1.0.0 | Introductory Guide | 2 May 2024 | ||
| 2.0.0 | Introductory Guide | 7 Nov 2024 | ||
| 1.0.0 | Introductory Guide | 2 May 2024 | ||
| 1.0.0 | Introductory Guide | 4 Jul 2024 | ||
|
IG1366 Converged Service Experience Approach to Truly Manage FMC Customer Experience |
1.0.0 | Introductory Guide | 4 Jul 2024 | |
|
IG1375 Data Intelligence Empowers Commercial Complex Marketing Cooperation v1.0.0 |
1.0.0 | Introductory Guide | 4 Jul 2024 |