Training courses

Discover industry-leading courses on digital transformation, emerging technologies, and business agility.

Optimizing IT and Networks: TM Forum training for success

TM Forum training equips you with the essential know-how to revamp telecom operations, systems, and services using Open Digital Architecture (ODA) industry standards.

Staying ahead in the telecoms' fast-paced digital landscape requires the expertise to execute IT and network transformation seamlessly. Our training provides a clear roadmap to ensure you can leverage industry best practices to achieve this efficiently.

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Digital Maturity

Revenue Assurance

Open Digital Architecture (ODA)

Open APIs

Information Modelling

Ecosystem Management

Digital Transformation

AI Management

Customer Lifecycle Management

Customer Experience Management

Business Process Modelling

Business Models

Autonomous Operations

Autonomous Networks

Artificial Intelligence (AI)

Results:

Course	Skill Path	ODF Mapping	More details	Additional Language
Awareness level
Managing and Measuring Autonomy (MAMA) Awareness The architectural framework to realize business value with automation and autonomy.		Deployment & runtime	Learn More
Digital Twin for Decision Intelligence (DT4DI) Awareness How to leverage advanced Decision Intelligence, Digital Twin, and AI for knowledge-driven success.		Deployment & runtime	Learn More
Managing Digital Transformation with ODF An initial view of the pivotal role ODF assets play in planning, implementing and managing a successful digital transformation.		Implementation	Learn More
ODA Components Awareness Understand the key software components enabling interoperability and standard deployment for cloud-native digital services.		Implementation	Learn More
Information Framework Awareness Explore TM Forum's Information Framework, its role in business object relationships, and how it fits within ODA.		Information Systems	Learn More
Functional Framework Awareness Introduction to the Functional Framework in telecom operations, its scope, benefits, and relationship to ODA.	Information, Open API, ODA System	Information Systems	Learn More
Open API Awareness A high-level overview of Open APIs and how to leverage them to enhance business operations.	Open API, ODA System	Implementation	Learn More
Business Process Framework (eTOM) Awareness A high-level overview of the Business Process Framework and how it is used to optimize business operations.		Business	Learn More
AI and Customer Experience Awareness Discover the power of AI in enhancing customer experience.		Deployment & runtime	Learn More
Open Digital Framework Awareness A non-technical, high-level introduction to the architecture and set of best practices for digital service providers.	Business Process, Information, Open API, ODA Component Developer, ODA System, Ecosystem Partner, Customer Experience, DMM Project, Revenue Assurance Business Modeler	Implementation	Learn More
ODA Canvas Awareness Streamlining digital architecture design and management with ODA Canvas.		Implementation	Learn More
Overview level
AI and Automation Overview – Deploying in ODA Gain a solid foundation in managing AI implementations in telecoms and how it aligns with the ODA.		Deployment & runtime	Learn More
Open Digital Framework Overview Learn the principles and building blocks of the next-generation management architecture for digital service providers.	Business Process, Information, Open API, ODA Component Developer, ODA System, Ecosystem Partner, Customer Experience, DMM Project, Revenue Assurance Business Modeler	ODF	Learn More	Spanish
Fundamental level
Autonomous Network levels (ANL) Use Cases This course explores the industry’s use of Autonomous Network Levels, highlighting best practices, leading CSPs, and commercial use cases for network efficiency and automation.		Deployment & runtime	Learn More
Autonomous Network levels (ANL) Evaluation Methodology This course explores TM Forum's methodology for evaluating network autonomy, offering insights into measuring Autonomous Networks Levels, components, and workflows.		Deployment & runtime	Learn More
Autonomous Networks Levels (ANL) Model This course explores TM Forum's Autonomous Networks Levels, detailing their concepts, benefits, and how they guide clear targets in the Autonomous journey.		Deployment & runtime	Learn More
Intent-Driven Autonomous Networks (IDAN) Fundamentals Master the fundamentals of intent-driven autonomous networks for enhanced network automation and efficiency.		Deployment & runtime	Learn More
Functional Framework Fundamentals An overview of the Functional Framework with a focus on its scope, structure, and benefits.	ODA Components, ODA System	Information Systems	Learn More
AI operations (AIOps) Fundamentals Learn the basics of AIOps and its high level of automation in IT and network operations.		Deployment & runtime	Learn More
AI Closed Loop Management Architecture Fundamentals Understand AI Closed Loop Automation Reference Architecture and key use cases, including Closed Loop Anomaly Detection and Resolution Automation.		Deployment & runtime	Learn More
Revenue Assurance Fundamentals Build your expertise, exploring the core principles of detecting, investigating, correcting and preventing revenue and cost leakage	Revenue Assurance	Digital experience & trust	Learn More
Open API Fundamentals Learn the key concepts of TM Forum’s suite of Open APIs, get examples of real-world scenarios & begin deploying them	Open API, ODA System	Implementation	Learn More
ODA Components Fundamentals Learn the building blocks of ODA, the concept, the structure and the business drivers for using ODA Components	ODA Compoments, ODA System	Implementation	Learn More
Information Framework (SID) Fundamentals Learn to implement TM Forum’s common information model to improve your company’s agility, flexibility and accuracy	Information, Open API, ODA System	Information Systems	Learn More
Application Framework (TAM) Fundamentals Learn the concepts and principles, structure and application to help re-plan and streamline an application portfolio	ODA System	Information Systems	Learn More	Spanish
Digital Maturity & Transformation Fundamentals Learn the concepts of digital maturity and transformation and get practical guidance on how to plan and execute programs to drive digital transformation	DMM Project	Transformation tools	Learn More
Digital Business Ecosystems Fundamentals Understand how ecosystems are changing the business world and get an introduction to a methodology to plan, map and model the ecosystem	Ecosystem Partner	Business	Learn More
Customer Centricity Fundamentals Discover how to leverage TM Forum’s tools and best practices to transform culture and processes to optimize customer experience	Customer Experience	Transformation tools - Digital experience & trust	Learn More
Business Process Framework (eTOM) Fundamentals Learn a common, business-led approach to rationalize the processes that run your business	Business Process, ODA System	Business	Learn More	Spanish
Practitioner level
ODA Components – Design Practitioner Get hands-on training on creating an ODA component’s specification.	ODA System	Implementation	Learn More
ODA – Managing the DT Journey Practitioner Get practical skills for embedding the ODA tools into your digital transformation journey.	ODA System	ODA	Learn More
Revenue Assurance Practitioner Get a practical, hands-on introduction to the tools and techniques for combating revenue assurance issues at each stage of the revenue assurance lifecycle	Revenue Assurance	Digital experience & trust	Learn More
Customer Experience Management Practitioner Learn how to understand and respond to customers’ behavior and intentions using data analytics, omnichannel and metrics.	Customer Experience	Digital experience & trust	Learn More
Digital Business Ecosystems Practitioner Learn how TM Forum’s best practices models, guidelines and blueprints can be used to design and define business ecosystems & managing IoT or digital services projects	Ecosystem Partner	Business	Learn More
TM Forum Digital Maturity Model Practitioner Get hands-on training for transformation facilitators implementing digital transformation programs leveraging the TM Forum Digital Maturity Model (DMM)	DMM Project	Transformation tools	Learn More
Open API Practitioner Get hands-on, in-depth knowledge and practical skills for using, extending, designing and implementing TM Forum Open APIs	Open API	Implementation	Learn More
Information Framework (SID) Practitioner Get practical guidance in applying, extending and using the Information Framework to transform the information model to a data model	Information	Information Systems	Learn More
Business Process Framework (eTOM) Practitioner Get advanced guidance for implementing the Business Process Framework, particularly as part of a business process transformation project	Business Process	Business	Learn More

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Key Skill Paths:	Business Process Skill Path kickstarter bundle Information Framework Skill Path kickstarter bundle Open API Skill Path kickstarter bundle Digital Ecosystem Skill Path kickstarter bundle  ODA System Skill Path kickstarter bundle
Services:	Let us guide you to implement the learnings of the training courses with Coaching Bring your teams together to figure out your 5G strategy in a Technical Workshop
You might also like:	Monetizing 5G networks: steps to create new services and business models

Key Skill Paths:	Business Process Skill Path kickstarter bundle Information Framework Skill Path kickstarter bundle ODA System Skill Path kickstarter bundle Open API Skill Path kickstarter bundle ODA Components Skill Path kickstarter bundle
Services	Let us guide you to implement the learnings of the training courses with Coaching Bring your teams together to figure out your IT architecture strategy in a Technical Workshop
You might also like	Open Digital Architecture (ODA) guidebook BSS for B2B: operators diverge on the path to cloud

Key Skill Paths:	Digital Ecosystem Skill Path kickstarter bundle  Open API Skill Path kickstarter bundle ODA Components Skill Path kickstarter bundle
Services	Let us guide you to implement the learnings of the training courses with Coaching
You might also like	Partner ecosystems: who does what and can CSPs compete for more?

Training journey	Digital Transformation and Digital Maturity Model Skill Path kickstarter bundle
Services	Let us guide you to implement the learnings of the training courses with Coaching Complete a Readiness Check to assess the relative maturity of your organization’s competency in key areas and help identify opportunities for improvement.
You might also like	Digital Transformation Tracker 7: cutting complexity with automation and AI

Key Skill Paths:	AI Skill Path kickstarter bundle (coming soon)
Services	Let us guide you to implement the learnings of the training courses with Coaching Complete a Readiness Check to assess the relative maturity of your organization’s AI competency and identify opportunities.
You might also like	Closing the loop: CSPs aim to automate service orchestration and assurance Generative AI: Operators take their first steps

Level	Course details	Job role
Business Awareness	ODF Awareness (recommended) Managing Digital Transformation with ODF awareness (recommended) Business Process Framework Awareness (Other awareness courses are recommended to provide a rounded view)	Anyone involved in IT or business processes transformation projects and looking for a full overview of the topic. Director, Senior Manager, C-Level, Department Head, Marketing, Sales, HR.
Decision making Fundamentals	Open Digital Framework Overview Business Process Framework (eTOM) Fundamentals	Anyone creating or responding to a procurement request, such as a Request for Proposal, and involved in managing or developing a support architecture. Business Analyst, Solution Architect, Enterprise Architect, Data Architect.
Implementation Practicioners	Business Process Framework (eTOM) Practitioner’ ODF – Managing the DT Journey Practitioner (recommended)	Anyone who needs a deeper understanding and/or requires implementation guidance. Business Manager, Process Practitioner (manager, developer, implementer), Solution Providers, Business Consultant.

Level	Course details	Job role
Business Awareness	ODF Awareness (recommended) Managing Digital Transformation with ODF awareness (recommended) AI and Customer Experience Awareness (Other Awareness courses are recommended to provide a rounded view)	Anyone involved in IT or business processes transformation projects and looking for a full overview of the topic.
Decision making. Fundamentals	Managing Digital Transformation with ODF awareness (recommended) Open Digital Framework Overview Customer Centricity Fundamentals	All direct and indirect customer-facing roles, including product development, marketing, sales, billing, CSR, retail, support, IT systems and web design, looking to adopt a more customer-centric focus. Customer Relations, Partnerships Team, Business Process Modeler, Marketing, Sales, Product Manager.
Implementation Practitioners	Customer Experience Management Practitioners’	Anyone designing, defining, managing CEM or involved in a CEM implementation project. Customer Relations, Partnerships Team (manager, developer, implementer), Solution Provider, Business Consultant.

Training courses

Harness the potential of 5G

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Plan your Digital Transformation

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Simplify your IT Architecture

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Connect & interoperate with partners and suppliers

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Understand what Digital Maturity means for your business

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Use AI to realize business value

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Create opportunities for innovation & new revenue

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Develop your staff

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Enhance your organization’s Business and Technical Agility

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Generate new opportunities for vendors

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Business Process Skill Path

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Information Systems Skill Path

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Open API Skill Path

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ODA Components Skill Path

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ODA System Skill Path

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Digital Business Ecosystems Skill Path

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Customer Experience Skill Path

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Digital Transformation and DMM Skill Path

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Revenue Assurance Skill Path

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AI & Data

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Autonomous Operations

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Ecosystems

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Cloud Native IT & Networks

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Customer Experience & Trust

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