Take this bundle of 2 courses to get started towards achieving the Customer Experience skill path, and learn pragmatic solutions to common challenges faced by organizations striving to digitally transform their culture and processes for optimum customer experience excellence.
- Open Digital Framework Overview
- Customer Centricity Fundamentals
Special bundle price
Level: Foundation
Pre-requisites: None
What will you learn?
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Open Digital Framework Overview
Learn the principles and building blocks of the next-generation management architecture for telecoms.
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Customer Centricity Fundamentals
Discover how to gain a clearer knowledge of your customers’ behavior and intentions using data analytics, respond to customers through the channels that they choose (omnichannel), and use metrics to measure what matters to the customer as a yardstick of operational performance.
Skill Certification
This bundle includes the related Foundation-Level exams to gain TM Forum Knowledge Certifications, however, to obtain the full Customer Experience skill path certification you will need to complete the Customer Experience Practitioner-Level course and related exam.