How do you leverage a platform business model approach to succeed in the era of digital disruption?
We offer the best professional executive training courses, coaching and workshops to help you rapidly identify, onboard, manage and grow deep, meaningful relationships and alliances with strategic partners that underpin the digital economy.
Training courses
Digital Business Ecosystems
Understand how ecosystems are changing the fundamentals of the business world and get an introduction to a common language, a way of thinking and a methodology to help you plan, map and model the ecosystem.
Learn how TM Forum’s best practices models, guidelines and blueprints can be used to design and define business ecosystems based on key inputs, impacts, drivers and business models that should be considered for managing IoT or digital services projects.
Customer Centricity
Discover how to leverage TM Forum’s tools and best practices to find pragmatic solutions to transforming the culture and processes of your organization for optimum customer experience excellence.
Learn how to gain a clearer knowledge of your customers’ behavior and intentions using data analytics, respond to customers through the channels that they choose (omnichannel), and use metrics to measure what matters to the customer.
Revenue Assurance
Build your expertise with this foundation level course exploring the core principles of detecting, investigating, correcting and preventing revenue and cost leakage.
Then continue with the two-day, intermediate course to get a practical, hands-on introduction to the recommended tools and techniques for combating revenue assurance issues at each stage of the revenue assurance lifecycle.
Guy Lupo, Telstra, outlines the Catalyst project, Automating Network as a Service, demonstrating the orchestration of services allowing CSPs to build automated, model-driven digital ecosystems. Read more
Services
Coaching
Our subject matter experts will help you translate the knowledge you have gained in the training courses to an implementation plan in your specific business case. Learn more.
Workshops
Bring together executive level team members for highly interactive workshops to gain a common understanding and build a strategic action plan. Learn more.
