General description of a problem that can be shared between service and customer.
A Problem is an indication that an entity is no longer functioning according to the agreement with its client(s).

Attributes
AckStatus	ackStatus	Acknowledgement status
ActivityStatusEnum	activityStatus	Activity status, indicates if the problem is historical or active
GeographicPlace	affectedLocations
TroubleTicket	associatedTroubleTickets
String	category	Classifier for the problem. Settable. Structured text/ enum. In the ATIS Service Outage document, the What Category corresponds to this attribute and the values can be used as possible values.
ClearStatus	clearStatus	Clear status of the problem. Clearance of the resource RC alarm or of the underlying alarms or problems does not imply clearance of the problem.
String	comments	Comments on problem, as a list of comments.
String	description	Free form text describing the Service Problem.
String	firstAlert
Integer	impactImportanceFactor
ImpactPatterns	impactPattterns	Define the patterns of impact (optional) - e.g. other service characteristics - Used when defining impact through another pattern than the pre-defined attributes above This field is extendable.
String	originatingSytem	Indicates where the problem was generated.
Problem	parentProblems
Integer	priority	An indication varying from 1 to 10 of how important it is for the service provider to correct the Service Problem. The priority can be changed by the human operator while the impact importance can only be changed by the system which determines the impact.
Integer	problemEscalation	Indicates if this service problem has been escalated or not. Possible values are 0 to 10. A value of zero means no escalation. The meanings of values 1-10 are to be determined by the user of the interface, but they show increasing levels of escalation.
String	problemId	Identifier of the problem. Note that this identifier is local to the server side of the interface. Only EntityIdentifier can be considered as global.
String	reason	Free text or optionally structured text. It can be Unknown. The Why category of the ATIS Service Outage document can be used to fill this value.
String	responsibleParty	Person or organization responsible for handling this problem. This is text or structured text and not an association to a party object. The Who category from the ATIS Service Outage document can be used for this attribute.
Resource	rootCauseResources
Service	rootCauseServices
DateTime	timeChanged	Time the problem was last changed
DateTime	timeRaised	Time the problem was raised
TrackingRecord	trackingRecords
Problem	underlyingProblems

 ackStatus

Public AckStatus ackStatus

Acknowledgement status

Constraints:

Properties:

Aggregation	None
Alias
Association
Association End
Class	Problem
Datatype
Default	UNACKNOWLEDGED
Default Value	UNACKNOWLEDGED
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	true
Is Static	false
Is Unique	true
Keywords
Lower	1
Lower Value
Multiplicity	None (1)
Name	ackStatus
Name Expression
Namespace	Problem
Opposite
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::ackStatus
Stereotype	required
Template Parameter
Type	AckStatus
Upper	1
Upper Value
Visibility	Public

 activityStatus

Public ActivityStatusEnum activityStatus

Activity status, indicates if the problem is historical or active

Constraints:

Properties:

Aggregation	None
Alias
Association
Association End
Class	Problem
Datatype
Default	ACTIVE
Default Value	ACTIVE
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	true
Is Static	false
Is Unique	true
Keywords
Lower	1
Lower Value
Multiplicity	None (1)
Name	activityStatus
Name Expression
Namespace	Problem
Opposite
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::activityStatus
Stereotype
Template Parameter
Type	ActivityStatusEnum
Upper	1
Upper Value
Visibility	Public

 affectedLocations

Public GeographicPlace affectedLocations

Constraints:

Properties:

Aggregation	None
Alias
Association	ProblemHasAffectedLocations
Association End
Class	Problem
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	0
Lower Value	(0)
Multiplicity	*
Name	affectedLocations
Name Expression
Namespace	Problem
Opposite	problem
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::affectedLocations
Stereotype
Template Parameter
Type	GeographicPlace
Upper	*
Upper Value	(*)
Visibility	Public

 associatedTroubleTickets

Public TroubleTicket associatedTroubleTickets

Constraints:

Properties:

Aggregation	None
Alias
Association	ProblemHasAssociatedTroubleTicket
Association End
Class	Problem
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	0
Lower Value	(0)
Multiplicity	*
Name	associatedTroubleTickets
Name Expression
Namespace	Problem
Opposite	problem
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::associatedTroubleTickets
Stereotype
Template Parameter
Type	TroubleTicket
Upper	*
Upper Value	(*)
Visibility	Public

 category

Public String category

Classifier for the problem. Settable. Structured text/ enum.
In the ATIS Service Outage document, the What Category
corresponds to this attribute and the values can be used as possible values.

Constraints:

Properties:

Aggregation	None
Alias
Association
Association End
Class	Problem
Datatype
Default
Default Value	()
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	1
Lower Value	(1)
Multiplicity	1
Name	category
Name Expression
Namespace	Problem
Opposite
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::category
Stereotype	required
Template Parameter
Type	String
Upper	1
Upper Value	(1)
Visibility	Public

 clearStatus

Public ClearStatus clearStatus

Clear status of the problem.
Clearance of the resource RC alarm or of the underlying alarms or problems does not imply clearance of the problem.

Constraints:

Properties:

Aggregation	None
Alias
Association
Association End
Class	Problem
Datatype
Default	UNCLEARED
Default Value	UNCLEARED
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	true
Is Static	false
Is Unique	true
Keywords
Lower	1
Lower Value
Multiplicity	None (1)
Name	clearStatus
Name Expression
Namespace	Problem
Opposite
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::clearStatus
Stereotype
Template Parameter
Type	ClearStatus
Upper	1
Upper Value
Visibility	Public

 comments

Public String comments

Comments on problem, as a list of comments.

Constraints:

Properties:

Aggregation	None
Alias
Association
Association End
Class	Problem
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	true
Is Static	false
Is Unique	true
Keywords
Lower	0
Lower Value	(0)
Multiplicity	*
Name	comments
Name Expression
Namespace	Problem
Opposite
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::comments
Stereotype	required
Template Parameter
Type	String
Upper	*
Upper Value	(*)
Visibility	Public

 description

Public String description

Free form text describing the Service Problem.

Constraints:

Properties:

Aggregation	None
Alias
Association
Association End
Class	Problem
Datatype
Default
Default Value	()
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	1
Lower Value	(1)
Multiplicity	1
Name	description
Name Expression
Namespace	Problem
Opposite
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::description
Stereotype	required
Template Parameter
Type	String
Upper	1
Upper Value	(1)
Visibility	Public

 firstAlert

Public String firstAlert

Constraints:

Properties:

Aggregation	None
Alias
Association
Association End
Class	Problem
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	0
Lower Value	(0)
Multiplicity	0..1
Name	firstAlert
Name Expression
Namespace	Problem
Opposite
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::firstAlert
Stereotype	required
Template Parameter
Type	String
Upper	1
Upper Value	(1)
Visibility	Public

 impactImportanceFactor

Public Integer impactImportanceFactor

Constraints:

Properties:

Aggregation	None
Alias
Association
Association End
Class	Problem
Datatype
Default	0
Default Value	(0)
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	1
Lower Value
Multiplicity	None (1)
Name	impactImportanceFactor
Name Expression
Namespace	Problem
Opposite
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::impactImportanceFactor
Stereotype
Template Parameter
Type	Integer
Upper	1
Upper Value
Visibility	Public

 impactPattterns

Public ImpactPatterns impactPattterns

Define the patterns of impact (optional)
- e.g. other service characteristics
- Used when defining impact through another pattern than the pre-defined attributes above

This field is extendable.

Constraints:

Properties:

Aggregation	None
Alias
Association
Association End
Class	Problem
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	0
Lower Value	(0)
Multiplicity	0..1
Name	impactPattterns
Name Expression
Namespace	Problem
Opposite
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::impactPattterns
Stereotype	required
Template Parameter
Type	ImpactPatterns
Upper	1
Upper Value	(1)
Visibility	Public

 originatingSytem

Public String originatingSytem

Indicates where the problem was generated.

Constraints:

Properties:

Aggregation	None
Alias
Association
Association End
Class	Problem
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	0
Lower Value	(0)
Multiplicity	0..1
Name	originatingSytem
Name Expression
Namespace	Problem
Opposite
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::originatingSytem
Stereotype
Template Parameter
Type	String
Upper	1
Upper Value	(1)
Visibility	Public

 parentProblems

Public Problem parentProblems

Constraints:

Properties:

Aggregation	None
Alias
Association	ProblemHasUnderlyingProblems
Association End
Class	Problem
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	0
Lower Value	(0)
Multiplicity	*
Name	parentProblems
Name Expression
Namespace	Problem
Opposite	underlyingProblems
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::parentProblems
Stereotype
Template Parameter
Type	Problem
Upper	*
Upper Value	(*)
Visibility	Public

 priority

Public Integer priority

An indication varying from 1 to 10 of how important it is for the service provider to correct the Service Problem. The priority can be changed by the human operator while the impact importance can only be changed by the system which determines the impact.

Constraints:

Properties:

Aggregation	None
Alias
Association
Association End
Class	Problem
Datatype
Default	1
Default Value	(1)
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	1
Lower Value
Multiplicity	None (1)
Name	priority
Name Expression
Namespace	Problem
Opposite
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::priority
Stereotype	required
Template Parameter
Type	Integer
Upper	1
Upper Value
Visibility	Public

 problemEscalation

Public Integer problemEscalation

Indicates if this service problem has been escalated or not. Possible values are 0 to 10. A value of zero means no escalation.
The meanings of values 1-10 are to be determined by the user of the interface, but they show increasing levels of escalation.

Constraints:

Properties:

Aggregation	None
Alias
Association
Association End
Class	Problem
Datatype
Default	0
Default Value	(0)
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	0
Lower Value	(0)
Multiplicity	0..1
Name	problemEscalation
Name Expression
Namespace	Problem
Opposite
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::problemEscalation
Stereotype
Template Parameter
Type	Integer
Upper	1
Upper Value	(1)
Visibility	Public

 problemId

Public String problemId

Identifier of the problem. Note that this identifier is local to the server side of the interface.
Only EntityIdentifier can be considered as global.

Constraints:

Properties:

Aggregation	None
Alias
Association
Association End
Class	Problem
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	1
Lower Value
Multiplicity	None (1)
Name	problemId
Name Expression
Namespace	Problem
Opposite
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::problemId
Stereotype	required
Template Parameter
Type	String
Upper	1
Upper Value
Visibility	Public

 reason

Public String reason

Free text or optionally structured text. It can be Unknown. The Why category of the ATIS Service Outage document can be used to fill this value.

Constraints:

Properties:

Aggregation	None
Alias
Association
Association End
Class	Problem
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	1
Lower Value	(1)
Multiplicity	1
Name	reason
Name Expression
Namespace	Problem
Opposite
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::reason
Stereotype
Template Parameter
Type	String
Upper	1
Upper Value	(1)
Visibility	Public

 responsibleParty

Public String responsibleParty

Person or organization responsible for handling this problem. This is text or structured text and not an association to a party object. The Who category from the ATIS Service Outage document can be used for this attribute.

Constraints:

Properties:

Aggregation	None
Alias
Association
Association End
Class	Problem
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	0
Lower Value	(0)
Multiplicity	0..1
Name	responsibleParty
Name Expression
Namespace	Problem
Opposite
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::responsibleParty
Stereotype
Template Parameter
Type	String
Upper	1
Upper Value	(1)
Visibility	Public

 rootCauseResources

Public Resource rootCauseResources

Constraints:

Properties:

Aggregation	None
Alias
Association	ProblemHasRootCauseResources
Association End
Class	Problem
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	0
Lower Value	(0)
Multiplicity	*
Name	rootCauseResources
Name Expression
Namespace	Problem
Opposite	problem2
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::rootCauseResources
Stereotype
Template Parameter
Type	Resource
Upper	*
Upper Value	(*)
Visibility	Public

 rootCauseServices

Public Service rootCauseServices

Constraints:

Properties:

Aggregation	None
Alias
Association	ProblemHasRootCauseService
Association End
Class	Problem
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	0
Lower Value	(0)
Multiplicity	*
Name	rootCauseServices
Name Expression
Namespace	Problem
Opposite	problem1
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::rootCauseServices
Stereotype
Template Parameter
Type	Service
Upper	*
Upper Value	(*)
Visibility	Public

 timeChanged

Public DateTime timeChanged

Time the problem was last changed

Constraints:

Properties:

Aggregation	None
Alias
Association
Association End
Class	Problem
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	true
Is Static	false
Is Unique	true
Keywords
Lower	1
Lower Value
Multiplicity	None (1)
Name	timeChanged
Name Expression
Namespace	Problem
Opposite
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::timeChanged
Stereotype	required
Template Parameter
Type	DateTime
Upper	1
Upper Value
Visibility	Public

 timeRaised

Public DateTime timeRaised

Time the problem was raised

Constraints:

Properties:

Aggregation	None
Alias
Association
Association End
Class	Problem
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	true
Is Static	false
Is Unique	true
Keywords
Lower	1
Lower Value
Multiplicity	None (1)
Name	timeRaised
Name Expression
Namespace	Problem
Opposite
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::timeRaised
Stereotype
Template Parameter
Type	DateTime
Upper	1
Upper Value
Visibility	Public

 trackingRecords

Public TrackingRecord trackingRecords

Constraints:

Properties:

Aggregation	Shared
Alias
Association	ProblemHasTrackingRecords
Association End
Class	Problem
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	true
Is Static	false
Is Unique	true
Keywords
Lower	0
Lower Value	(0)
Multiplicity	*
Name	trackingRecords
Name Expression
Namespace	Problem
Opposite	problem
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::trackingRecords
Stereotype
Template Parameter
Type	TrackingRecord
Upper	*
Upper Value	(*)
Visibility	Public

 underlyingProblems

Public Problem underlyingProblems

Constraints:

Properties:

Aggregation	None
Alias
Association	ProblemHasUnderlyingProblems
Association End
Class	Problem
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	0
Lower Value	(0)
Multiplicity	*
Name	underlyingProblems
Name Expression
Namespace	Problem
Opposite	parentProblems
Owner	Problem
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Common Domain UNUSED::UNUSED Packages::Trouble or Problem ABE::Problem::underlyingProblems
Stereotype
Template Parameter
Type	Problem
Upper	*
Upper Value	(*)
Visibility	Public