Customer Facing Service ABE UML Documentation

Element

Service Domain::Service ABE::Customer Facing Service ABE
Class CustomerFacingService

A CustomerFacingService defines the properties of a particular related CustomerFacingServiceSpec (i.e. know-how) that represents a realization of a Product within an organization's infrastructure; This is in direct contrast to ResourceFacingServices, which support the network/infrastructure facing part of the service (i.e. the technical solution). For example, a VPN is an example of a CustomerFacingService, while the sub-services that perform different types of routing between network devices making up the VPN are examples of ResourceFacingServices.

CustomerFacingServices are directly related to Products as well as to ResourceFacingServices. ResourceFacingServices are indirectly related to Products through the relationship between Product and CustomerFacingServices. This enforces the relationship to Products while keeping Services that are not directly realized by Products (i.e., ResourceFacingServices) separated from Products.

Attributes
CustomerFacingServiceComposite	_customerFacingServiceComposite
CustomerFacingServiceRole	_customerFacingServiceRole
CustomerFacingServiceSpec	_customerFacingServiceSpec
Product	_product
ResourceFacingService	_resourceFacingService
ServiceCandidate	serviceCandidate
Integer	status	This is an enumerated integer that defines the status of this particular CustomerFacingService. Values include: 0: Operational and billable 1: Degraded but billable 2: In Violation and billable 3: Operational but not billable 4: In Test and not billable 5: Being Deployed and not billable 6: Failed Value 0 means that this CustomerFacingService is acting per specification, and is fully billable. Value 1 means that this CustomerFacingService is operational, but is currently in a degraded state. However, it has not violated any contractual specification and is fully billable. Value 2 means that this CustomerFacingService is operational, but is currently in violation of its associated contractual specification(s). Whether it is billable or not is determined by its associated Policy for handling service violations. Value 3 means that this CustomerFacingService is currently operational, but has not been enabled for this particular customer yet and is therefore not billable for this customer. Value 4 means that this CustomerFacingService is currently being tested, and is not yet ready to be enabled for this particular customer. Consequently, it is therefore not billable for this customer. Value 5 means that this CustomerFacingService is currently being deployed, and therefore has not been enabled for this particular customer yet. Consequently, it is therefore not billable for this customer. Value 6 means that this CustomerFacingService has currently failed. The set of actions that should be taken, as well as whether this service can still be billed or not, are determined by its associated Policy for handling service violations.

Attributes inherited from SID Models::Service Domain::Service ABE::Service
_businessInteractionItem, _device, isServiceEnabled, hasStarted, isMandatory, startMode, isStateful, _serviceRole, _physicalResourceRole, _serviceCharacteristicValue, _serviceSpecification, _serviceUsage, _servicePerformance, _partyRole4, _serviceAccessPoint, _place, _partyRole, _commonServiceInfo, _serviceInvolvementRole, serviceCapacity, serviceCapacityDemand, serviceConfiguration, serviceConfigSpec, serviceTest, serviceRelationship, serviceRelationship2, problem, problem1

Attributes inherited from SID Models::Common Domain::Root Business Entities ABE::Entity
_entityIdentification, _entityRole, managedEntity, characteristicValue

Attributes inherited from SID Models::Common Domain::Root Business Entities ABE::RootEntity
_rootEntityType, _revenueAssuranceParmValue, _characteristicValue, name, description, ID, metric, _monitoredMetricInstancesCriteria, directedEdge, vertex, entityCatalogItem, rootEntityGroupMember, rootEntityGroup, rootEntityRelationship, rootEntityRelationship2, associationRole, entitySpecificationAttachment, interactionUseCase, interactionResult

Properties:

Alias
Classifier Behavior
Is Abstract	true
Is Active	false
Is Leaf	false
Keywords
Name	CustomerFacingService
Name Expression
Namespace	Customer Facing Service ABE
Owned Template Signature
Owner	Customer Facing Service ABE
Owning Template Parameter
Package	Customer Facing Service ABE
Qualified Name	SID Models::Service Domain::Service ABE::Customer Facing Service ABE::CustomerFacingService
Representation
Stereotype
Template Parameter
Visibility	Public

Attribute Details

_customerFacingServiceComposite

Public CustomerFacingServiceComposite _customerFacingServiceComposite

Constraints:

Properties:

Aggregation	None
Alias
Association	CFSCompositeHasCFServices
Association End
Class	CustomerFacingService
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	false
Keywords
Lower	0
Lower Value	(0)
Multiplicity	0..1
Name	_customerFacingServiceComposite
Name Expression
Namespace	CustomerFacingService
Opposite	_customerFacingService
Owner	CustomerFacingService
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Service Domain::Service ABE::Customer Facing Service ABE::CustomerFacingService::_customerFacingServiceComposite
Stereotype
Template Parameter
Type	CustomerFacingServiceComposite
Upper	1
Upper Value	(1)
Visibility	Public

_customerFacingServiceRole

Public CustomerFacingServiceRole _customerFacingServiceRole

Constraints:

Properties:

Aggregation	Shared
Alias
Association	CFServiceHasCFSRoles
Association End
Class	CustomerFacingService
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	false
Keywords
Lower	0
Lower Value	(0)
Multiplicity	*
Name	_customerFacingServiceRole
Name Expression
Namespace	CustomerFacingService
Opposite	_customerFacingService
Owner	CustomerFacingService
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Service Domain::Service ABE::Customer Facing Service ABE::CustomerFacingService::_customerFacingServiceRole
Stereotype
Template Parameter
Type	CustomerFacingServiceRole
Upper	*
Upper Value	(*)
Visibility	Public

_customerFacingServiceSpec

Public CustomerFacingServiceSpec _customerFacingServiceSpec

Constraints:

Properties:

Aggregation	None
Alias
Association	SpecifiesCustomerFacingService
Association End
Class	CustomerFacingService
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	false
Keywords
Lower	1
Lower Value	(1)
Multiplicity	1
Name	_customerFacingServiceSpec
Name Expression
Namespace	CustomerFacingService
Opposite	_customerFacingService
Owner	CustomerFacingService
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Service Domain::Service ABE::Customer Facing Service ABE::CustomerFacingService::_customerFacingServiceSpec
Stereotype
Template Parameter
Type	CustomerFacingServiceSpec
Upper	1
Upper Value	(1)
Visibility	Public

_product

Public Product _product

Constraints:

Properties:

Aggregation	None
Alias
Association	ProductRealizedAsCFService
Association End
Class	CustomerFacingService
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	0
Lower Value	(0)
Multiplicity	*
Name	_product
Name Expression
Namespace	CustomerFacingService
Opposite	_customerFacingService
Owner	CustomerFacingService
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Service Domain::Service ABE::Customer Facing Service ABE::CustomerFacingService::_product
Stereotype
Template Parameter
Type	Product
Upper	*
Upper Value	(*)
Visibility	Public

_resourceFacingService

Public ResourceFacingService _resourceFacingService

Constraints:

Properties:

Aggregation	None
Alias
Association	CFServiceRequiresRFServices
Association End
Class	CustomerFacingService
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	false
Keywords
Lower	0
Lower Value	(0)
Multiplicity	*
Name	_resourceFacingService
Name Expression
Namespace	CustomerFacingService
Opposite	_customerFacingService
Owner	CustomerFacingService
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Service Domain::Service ABE::Customer Facing Service ABE::CustomerFacingService::_resourceFacingService
Stereotype
Template Parameter
Type	ResourceFacingService
Upper	*
Upper Value	(*)
Visibility	Public

serviceCandidate

Public ServiceCandidate serviceCandidate

Constraints:

Properties:

Aggregation	None
Alias
Association	CustomerFacingServiceRepresentedAs
Association End
Class	CustomerFacingService
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	0
Lower Value	(0)
Multiplicity	*
Name	serviceCandidate
Name Expression
Namespace	CustomerFacingService
Opposite	customerFacingService
Owner	CustomerFacingService
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Service Domain::Service ABE::Customer Facing Service ABE::CustomerFacingService::serviceCandidate
Stereotype
Template Parameter
Type	ServiceCandidate
Upper	*
Upper Value	(*)
Visibility	Public

status

Public Integer status

This is an enumerated integer that defines the status of this particular CustomerFacingService. Values include:

0: Operational and billable
1: Degraded but billable
2: In Violation and billable
3: Operational but not billable
4: In Test and not billable
5: Being Deployed and not billable
6: Failed

Value 0 means that this CustomerFacingService is acting per specification, and is fully billable.

Value 1 means that this CustomerFacingService is operational, but is currently in a degraded state. However, it has not violated any contractual specification and is fully billable.

Value 2 means that this CustomerFacingService is operational, but is currently in violation of its associated contractual specification(s). Whether it is billable or not is determined by its associated Policy for handling service violations.

Value 3 means that this CustomerFacingService is currently operational, but has not been enabled for this particular customer yet and is therefore not billable for this customer.

Value 4 means that this CustomerFacingService is currently being tested, and is not yet ready to be enabled for this particular customer. Consequently, it is therefore not billable for this customer.

Value 5 means that this CustomerFacingService is currently being deployed, and therefore has not been enabled for this particular customer yet. Consequently, it is therefore not billable for this customer.

Value 6 means that this CustomerFacingService has currently failed. The set of actions that should be taken, as well as whether this service can still be billed or not, are determined by its associated Policy for handling service violations.

Constraints:

Properties:

Aggregation	None
Alias
Association
Association End
Class	CustomerFacingService
Datatype
Default
Default Value
Is Composite	false
Is Derived	false
Is Derived Union	false
Is Leaf	false
Is Ordered	false
Is Read Only	false
Is Static	false
Is Unique	true
Keywords
Lower	1
Lower Value
Multiplicity	None (1)
Name	status
Name Expression
Namespace	CustomerFacingService
Opposite
Owner	CustomerFacingService
Owning Association
Owning Template Parameter
Qualified Name	SID Models::Service Domain::Service ABE::Customer Facing Service ABE::CustomerFacingService::status
Stereotype	required
Template Parameter
Type	Integer
Upper	1
Upper Value
Visibility	Public

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Customer Facing Service ABE UML Documentation

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Detail:Attributes