Customer Domain

The Customer domain represents roles, information and activities carried out by parties (e.g. individuals / organizations) playing roles that are involved in the management of and all types of contact with customers as they acquire, use, pay for and are supported for goods and services (i.e. products) that they obtain from an enterprise. Activities include: Strategy to Readiness (e.g. customer strategies, capabilities, customer lifecycle management) and Operations (e.g. customer relationship management , data, privacy, interactions, communications, orders, accounts, balances, service level agreements (SLAs), training, problems, cases, invoices, payments, disputes, collections, loyalty, performance, usage statistics, analytics and support). <br/>Note: Some changes have been done in the Customer Domain in SID 17.0. These changes aim at removing attributes and entities from existing Customer domain ABEs and using equivalent Party domain ABE attributes and entities. The conformance to Customer domain ABEs’ entities/attributes now must include mapping to Party domain ABEs’ entities/attributes. These are shown in Customer guide book figures. And the past conformance is not impacted, although any conformance done in the past should note that some Customer domain ABEs’ entities/attributes have been replaced by equivalent Party domain ABEs’ entities/attributes. For example, the customer credit profile entities have been replaced by references to equivalent party credit profile entities.<br/>