Design Customer Experience Journey : Public <<TMF_Process>> eTOM Process
Created:
6/12/2023 9:56:26 AM
Modified:
1/16/2025 11:26:34 AM
Project:
Author:
Avi Talmor
Version:
24.0.0
Phase:
24.5.0
Status:
Team Approved
Complexity:
Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:
{8BE7652A-B7DB-40c5-A158-AABE097C43B8}
Appears In:
This process designs a Customer Experience journey for a specific Business Offering according to the desired outcome, the design uses a predefined Business Offering CE journey template. A customer experience journey encompasses a variety of customer interactions which can be described as a journey path from a starting trigger to an outcome. The process defines the set of interactions in the corresponding template for each customer journey. <br/>
This process designs a Customer Experience journey for a specific Business Offering according to the desired outcome, the process defines the set of interactions in the corresponding template for each customer journey.
Details:
HierarchyLevel
3
Details:
Description: the level of this object in the hierarchy (1-x integer)
Maturity
4
Details:
Description: the maturity level of this element (1-x integer)
Process Identifier
1.3.2.1
Details:
TMFStatus
Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status
