Product Support Management

Product Support Management processes ensure the support capability is in place to allow the  Product Fulfillment, Assurance and Billing processes to operate effectively.  <br/>The responsibilities of these processes include, but are not limited to:<br/>• Provision of product Inventory process infrastructure <br/>• Policy support and decision support knowledge for product<br/>• Monitoring and reporting on the capabilities and costs of the individual Product FAB processes<br/>• Longer-term trend analysis on product FAB processes in order to establish the extent to which enterprise targets for these processes are being achieved and/or the need for the processes to be modified.<br/><br/>This Process was renamed in 24.0 Old name was: Product Readiness & Support <br/><br/><br/>