Service Anomaly Lifecycle Management

Service Anomaly Lifecycle Management business process establishes and controls all activities that are involved in overseeing, directing, administering, controlling and organizing the definition, detection/prediction, mitigation and learnings related to Service Anomaly Management.<br/>Service Anomaly Lifecycle Management cover the lifecycle activities, including:<br/>Establishing “what is normal” for Service in order to inform “deviations” or aberrations.<br/>Orchestrating Service Anomaly Management activities to meet business needs.<br/>Managing the ability to acquire and apply knowledge and skills from past and present Service anomalies.<br/>Managing actions that make the best or effective use of Service Management Closed Loops.<br/>Monitoring feedback to and from Service Management to support Service Anomaly Management activities.<br/>Reporting on Service Anomaly Management Closed Loops.<br/>