Develop an implementation plan considering training and operational support measures and needs, such as the proper parameter information for the Service Quality Management process; <br/>� Consideration of current and future service and underlying resources infrastructure, as well as expected solution results, budget, duration and risks; <br/>� Consideration of the time schedule according with customer requirements; <br/>� Ensure service and provisioning efficiency; <br/>� Undertaking a business assessment, ensuring an appropriate time-to-revenue as a result of the service and underlying resource investment;<br/>
