Service Capacity Management::Plan Service Capacity

Plan Service Capacity business activity is in charge of determining the service delivery capacity needed to meet changing demand for services over a period of time, as well as implementing the plan that supports the goals of Service Capacity Management.<br/><br/>Service Capacity Plan ensures Service Management aligns capacity planning strategies with business goals, while: ensuring that there are sufficient capability or supporting service capabilities to meet planned and forecasted business goals; identifying gaps in capacity allocation early; determining resource capacity needs according to demand, determining constraints and usage patterns over time; forecasting future capacity needs; and communicating resource capacity requirements in time.<br/><br/>In the context of service capacity planning, consideration is given to measuring performance and comparing it to requirements that are set in Service Level Agreements (SLAs) or Service Level Requirements (SLRs).<br/>