Business Partner Support Management::Support Business Partner Requisition Management

The purpose of the Support Business Partner Requisition Management processes is twofold - to manage requisition activity with parties who own and manage outsourced infrastructure, and to ensure that the Business Partner Requisition Management processes can operate effectively.<br/>External parties are engaged by the service provider in infrastructure level provisioning-related activities when the service provider has outsourced the relevant infrastructure ownership and management to parties providing this (i.e. outsourced network or IT bureau arrangements).<br/>The actual engagement with the Business Partner is initiated by the specific fulfillment or provisioning enablement processes of the Customer-Ops, Service-Ops or Resource-Ops process layers.<br/>Where Enable Business Partner Requisition Management processes are engaged to manage new and/or modified infrastructure deployment and/or capacity availability, these processes are responsible to ensure on-time and correct deployment and delivery of the requested infrastructure.<br/>For the Business Partner Requisition Management processes the role of the Support Business Partner Requisition Management processes is to make sure that there is sufficient process capacity and capability (for example, information, materials, systems and resources) so that the Business Partner Requisition Management processes can operate effectively. Examples are: information on how to process requisitions for specific Business Partner products, materials needed to confirm requisition requests, systems needed to validate Business Partner product and service availability.<br/>The responsibilities of these processes include, but are not limited to:<br/>•arranging and managing external Business Partner access to appropriate service provider infrastructure deployment support tools (including any appropriate Inventories) and processes;<br/>•arranging and managing service provider access to appropriate external Business Partner infrastructure deployment support tools (including any appropriate Inventories) and processes;<br/>•oversight of Business Partner roll-out, in accordance with approved plans, of the approved new and/or modified infrastructure;<br/>•reporting on deployed external Business Partner resource infrastructure capacity;<br/>•tracking and monitoring of the requested Business Partner infrastructure deployment;<br/>•reporting on Business Partner deployment capability;   <br/>• establishing and managing Business Partner requisition notification facilities and lists to support the Business Partner Requisition Management notification and reporting processes;<br/>•updating the inventories related to parties of any changes to the Business Partner infrastructure deployment requests and progress;<br/>•updating Business Partner product and/or service information, etc. to support the Business Partner Requisition Management processes<br/>•undertaking, and reporting on, trend analysis on Business Partner Requisition Management processes, including types of associated requisition requests, response duration, delays and other process measures.<br/>