The purpose of the Support Business Partner Interface Management processes is to ensure that there is capability (for example, information, materials, systems and resources) so that the Business Partner Interface Management processes can operate effectively. Examples are information on how to handle unusual requests based on temporary situations, systems needed to accept and track supplier/partner contacts, requests for the provisioning of additional resources where it has been identified that current levels will impact on timely contact handling.<br/>These processes are responsible for implementing generic and specific changes to Business Partner interfaces. This support could be in updating agent scripts, Web pages, etc. Support Business Partner Interface Management processes keep up to date all information concerning suppliers and partners.<br/>These processes undertake trend analysis on Business Partner contacts, e.g. type, frequency, duration, outcome.<br/>
