Enterprise Performance Management::Manage Enterprise Performance Measure & Metrics::Design Enterprise Performance Measures & Metrics

Design Enterprise Performance Measures & Metrics business activity is in charge of conceiving and defining enterprise performance measures and metrics in accordance with the enterprise performance measurement purpose.<br/><br/>This business activity ensures that the organization can define and determine the most appropriate performance measures based on the enterprises goals. The measures may be internally developed, or may be based on externally produced or collected measures.<br/><br/>Examples of external measures could be customer satisfaction surveys, within or across market segments, or benchmarking studies of particular aspects of the enterprise performance. Examples of internal performance measures can be based on financial performance (i.e. progress against budget), operational process performance based metrics, or employee related measures such as employee opinion surveys.<br/>