Business Assurance Framework Management::Manage Migration Assurance Framework::Define Technology Migration Risks

Define Technology Migration Risks- As part of the implementation of Migration Assurance Processes a set of KPIs are defined based on potential risks associated with the revenue leakage and customer experience of provisioning and billing errors before, during the testing and after the technology migration.<br/>The revenue assurance tool should be able to use automated control-monitoring mechanisms to ensure that the KPIs meet the defined objectives as well as whenever deviations are detected; the cases are escalated for an immediate resolution to achieve operational control objectives.<br/><br/>The responsibilities of the processes include, but are not limited to:<br/>• Definition of the key risks associated with technology migration form the revenue and customer experience perspective<br/>• Definition of the Business Assurance automated auditing indicators by defining KPIs, controls, and metrics to feed into the Business Assurance tools<br/>• Define the data sources and the data integration procedures in the business assurance tool to monitor risks, if possible in real-time, to feed business assurance KPIs<br/>• Definition of segregation of duties and responsibilities for case escalation and resolution<br/>• Allow the ad hoc analysis of low-level investigations driven by request of stakeholders based on triggered alarms and developed by expert judgment outside of the designed KPIs<br/>• Testing and fine-tuning of the controls in place<br/>• Measure and quantify the impacts of the controls in place during the detection, prevention, and recovery for business <br/>• Implement automatic reporting capabilities for business and operational items previously mentioned<br/>• Documentation (control / metric attributes, dataflow)<br/>• Updated repositories<br/>This process was renamed in 24.0 Old process name Manage  Migration Assurance Framework<br/>