Customer Financial Management::Dunning

The Dunning Aggregate Function allows the different steps of the dunning to be managed until its resolution (payment or write off).<br/>It covers soft and hard dunning phases (soft dunning ends with contract termination).<br/>It comprises the following sub-functions:<br/>• Update financial scoring: update of the customer scoring information, based on events that are significant of payer behavior of the customer (e.g. late payment, delays, etc.) <br/>• Initiate dunning strategy: implementation of the company’s dunning strategy within its information system. <br/>Example: A payment schedule is assigned according to a variety of customer criteria, such as customer type, payment means, payment behavior, etc.<br/>• Manage the dunning and event process: Management of the dunning process pertaining to a dossier and the automatic or manual chaining of actions, as issuing a SMS, a letter, an outbound call, a barring action (suspension, restriction or even contract termination, via an order) or delay fees. <br/>• Business and follow-up activities: Control and management of the dunning activity. It generates statistics.<br/>• Penalty Charges: Automatic and manual generation of the penalty charges (dunning charges, payment rejection fees) linked to dunning of the due amount, in order to bill the customer according to the details of his / her contract..<br/>• Payment delay agreement and promises: Inclusion of a payment schedule or a promise of payment, negotiated with the customer during the dunning process. <br/>• Write off: When the debt is considered as irrecoverable, the amount of the debt is written off (the dunning file is closed and the customer subledger accounting is informed).<br/>