Customer Loyalty and Retention::Personalize Customer Profile

The Personalize Customer Profile Aggregate Function includes:<br/><ul>
<li>Steering of the commercial pressure: manages the number of contacts with a customer in order to solicit him only if appropriate. The commercial pressure concerns the under and over customer solicitation.</li><li>Personalization of the customer relationship: based on a follow-up of the customer behavior, the aim is to select some key elements in order to personalize the relation during the customer contacts (contacts with the Telco operator services initiated by the customer).</li><li>Identification of the interaction channels by customer or segment: Identification of the optimal interaction channel for each customer or customer segment, based on the profile study and the history of the contacts.</li></ul><p/>