Customer Request Management Aggregate Function allows: <br/>1) The capture of all information required by the Customer Request according to its type or nature. Depending on the type or nature of the Customer Request, the list of information to capture may strongly vary. Depending also on information captured, additional information may be required. The Customer Request information capture shall use configuration parameters and rules to determine which information needs to be captured and when. <br/>2) The qualification of the Customer Request according to configured criteria and information captured. Customer Request Management shall be able to determine the result of the captured Customer Request. This result may either be: the triggering of the Sales aggregated functions (from Offer and Product Development, Management and Operation Domain), the generation of a Customer Problem (that may correspond to a Bill Dispute), the generation of a Product Trouble Ticket.<br/>
