The Dunning Scenario Definition aggregate function groups functions that support the process of collecting overdue payments from customers. These functions allow organizations to define and configure a series of steps and actions that are triggered when a customer’s payment is overdue. This could include reminder schedules, automated communication templates, escalation procedures, and integration with billing systems. The ability to tailor dunning scenarios based on customer segments and delinquency levels allows for a more personalized approach, which can improve the likelihood of successful debt recovery while maintaining positive customer relationships.<br/>Furthermore, Dunning Scenario Definition functions can make use of analytics to enhance decision-making and strategy refinement, and to identify trends in payment behavior. It can also make use of tracking and reporting to monitor the effectiveness of dunning processes. <br/><br/>
