Product Analysis::Product QoS Analysis

The Product QoS Analysis Aggregate Function comprises:<br/><ul>
<li>Steering of the quality loop: Development of a global "Dashboard" in order to analyze the quality / efficiency of the service provided to the customers, measure the customer satisfaction and analyze their claims and/or troubles.</li></ul>
<ul>
<li>Statistics concerning the customer satisfaction and Quality of Service: Development of a report in order to analyze the customer satisfaction in terms of QoS (QoS as seen from the customer viewpoint), from the indicators concerning the main processes :  “Customer Welcome”, “Customer Inquiries”, “Support to the service use”, “Claims and Complaints”, “After Sales”, “Interaction Channels”. These statistics are also calculated for the set of installed products owned by the customer,  to determine the customer satisfaction score.</li></ul>
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<li>Aggregate analysis of QoS performance across groups of customers or aggregate analysis of SLA types.</li></ul><p/>