Product Performance Management::Product Performance Monitoring

The Product Performance Monitoring Aggregate Function enables product functioning to be measured (in real-time or not),  and supervised, in order to prevent the product quality and performance degradation, with an on-the-fly analysis. <br/>It includes: filtering, aggregation of the collected information<br/><ul>
<li>analysis of  different types of information</li><li>results of tests or historic of tests</li><li>product usage</li><li>traffic degradations.</li><li>enrich or calculate product quality and performance indicators (includes KQI, KPI…)</li></ul>
Examples of KQI: time to repair warranty, availability percentage on a time slot, percentage of correct vocal quality communications<br/><ul>
<li>analysis and evaluation of product performance indicators evolution</li></ul>
it compares these information and indicators with expected values or pre-established limits . When there is a great augmentation of product use and traffic congestion it can trigger a trouble ticket that will be handled via problem management.<br/>renamed in 24.5/ old name was Product Performance Supervision<br/>