Product Problem Management::Product Trouble Ticket Management

MODA / Functional Framework / Aggregated Functions / Product Domain / Product Problem Management / Product Trouble Ticket Management

Project:

Product Problem Management

Product Trouble Ticket Management : Public <<TMF_AF>> Aggregated Function

Created:	8/15/2022 6:28:56 PM
Modified:	1/16/2025 11:45:08 AM

Project:
Author:	Giu Platania
Version:	1
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{D32FD391-90A5-4e81-B276-679DE72D918B}
Appears In:	Product Domain, Product Problem Management, FF by Domains - All, Domains - AF - Function, Product Problem Management

The Product Trouble Ticket Management Aggregate Function allows to record and monitor failures on product(s), resulting from the qualification of a problem declared by the Customer. Product Trouble Ticket Management functionalities include: • Verifying customer – or user – authorization to declare a Product Trouble Ticket • Completion and validation of the Product Trouble Ticket • Identification of the internal actor or team in charge of the Product Trouble Ticket management, follow up and reporting to the customer • Product Trouble Ticket lifecycle management Example: it can be necessary to ask customer validation, via Product Test, before closing the Product Trouble Ticket • Information and possible reporting to the customer during the process • Escalation procedure. When a failure noticed on an installed service or resource may impact an installed product - or a set of installed products functioning, Product Trouble Ticket(s) can be initialized to permit personalized information of the concerned customers and to apply SLA conditions.

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_AF» Product Problem Management Aggregated Function «TMF_AFAggregatesAF»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Function» Case Management Change Notification Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:
«TMF_Function» Case Correlation Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:
«TMF_Function» Case Tracking Threshold Notification Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:
«TMF_Function» Problem Resolution Support Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:
«TMF_Function» Case Tracking Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:
«TMF_Function» Case Archiving Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:
«TMF_Function» Customer Problem Status On-Request Reporting Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:
«TMF_Function» Case Management Information Retrieval Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:
«TMF_Function» Case Definition and Configuration Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:
«TMF_Function» Case Reporting Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:
«TMF_Function» Customer Support Case Management Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:
«TMF_Function» Case Tracking Case State Reporting Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:
«TMF_Function» Archived Cases Retrieval Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:

Tag	Value
FunctionID	2.6.2.1
Details:
HierarchyLevel	2
Details: Description: the level of this object in the hierarchy (1-x integer)
UID	70
Details:

Property	Value
isFinalSpecialization:	0