Product Problem Management::Product Trouble Ticket Resolution

The Product Trouble Ticket Resolution Aggregate Function allows to qualify a problem declared by the Customer and solve it.<br/>It includes:<br/>• Identification of the installed product(s) concerned by a dysfunction, mostly by taking into account Product Test results,<br/>• Identification of the associated SLA product(s) to identify a priority of treatment or a time limit for the trouble ticket, depending on contractual conditions and financial risks for the operator – and to check if conditions have been enforced or if penalties are due,<br/>• Identification of the installed CFS corresponding to each installed product concerned by the dysfunction (or directly installed resource for goods products),<br/>• Identification of the internal actor or team in charge of the Product Trouble Ticket management, follow up and reporting to the customer,<br/>• Triggering actions to solve the problem including identifying SLA violation and CSR penalties to apply.<br/>