The Product Trouble Ticket Orchestration Aggregate Function is used to orchestrate the handling of problems that can be associated with several product malfunctions (Product Trouble Ticket).<br/><br/>It includes: <br/>• The determination of the installed services (know-how) corresponding to each installed product concerned by the incident (or directly the resources for the tangible products) and the plant in charge of them<br/>• The Identification of the Service Trouble Tickets to be associated with the Product Trouble Ticket(s)<br/>• Identification of the associated SLA product(s) to identify a priority of treatment or a time limit for the trouble ticket, depending on contractual conditions and financial risks for the operator – and to check if conditions have been enforced or if penalties are due<br/>• The Orchestration of links with the service level for the processing of related Trouble Tickets.<br/><br/>Orchestration can take into account:<br/>• constraints between installed products <br/>• any type of management rule based on information even external to trouble handling. For example: high priority for VIP customers.<br/>
