Service Problem Management::Service Trouble Tracking and Business Value Development

Service Trouble Tracking and Lifecycle Management Aggregate Function tracks and manages the events and the lifecycle related to the Service Trouble (for example when the resolution is ended), and assures that service troubles are assigned, coordinated, efficiently solved, and escalating as needed.<br/><br/>It is also in charge of grouping Service Troubles with the same Trouble Cause and of grouping the related Service Trouble Tickets (for example, in case of a collective disturbance).<br/><br/>It manages Service Trouble closure according to business rules:<br/><ul>
<li>the service trouble can be closed as soon as a palliative action has been done and the user retrieved a not degraded use - at least one Resource Trouble Ticket is still ongoing</li><li>or only when the trouble is definitely treated - all associated Resource Trouble Tickets are closed.</li></ul><p/>