Resource Trouble Management::Resource Trouble Ticket Management

A Resource Trouble Ticket can be created <br/>• further to a Product Trouble Ticket resulting from the qualification of a problem indicated by a customer on a material product, <br/>• or to a Service Trouble Ticket when the resource(s) responsible for the service trouble is (are) identified<br/>• or following resource validated alarms  <br/>• or QoS decreasing validated report<br/><br/>The Resource Trouble Ticket Management Aggregate Function includes:<br/>•  Resource Trouble Ticket recording<br/>• Identification of the diagnostic actions relevant to identify the resource trouble, depending on the resource type and rules defined by the Resource Problem Strategy and Policy Management function<br/>• Triggering of these diagnostic actions and analysis of their results<br/>• Initialization of the Resource Trouble – or association to an existing Resource Trouble<br/>• Identification of the internal or external actor or team in charge of the Resource<br/>• Trouble Ticket management, follow up and reporting<br/>• Resource Trouble Ticket lifecycle management<br/>• Reporting <br/>• Escalation procedure.<br/>