The Systems and Applications Support function plays a critical role in ensuring the smooth operation of software systems within an organization. Its responsibilities include: <br/>1. Troubleshooting: Identifying and resolving software issues and user problems. <br/>2. Maintenance: Regularly updating, patching, and optimizing applications. <br/>3. Monitoring: Keeping a watchful eye on system performance and responding to anomalies. <br/>4. Documentation: Maintaining comprehensive records of configurations and procedures. <br/>5. User Assistance: Offering guidance and assistance to users facing technical difficulties.<br/>6. Incident Management: Managing and resolving software-related incidents promptly. <br/>7. Release Management: Coordinating software updates, ensuring a smooth transition. <br/>8. Compliance: Ensuring applications adhere to regulatory and security standards. <br/>9. Vendor Liaison: Interacting with software vendors for support and issue resolution. <br/>10. Performance Analysis: Analyzing application performance data to drive improvements<br/>
