Assurance Integration Management::Customer Assurance Access Management

The Customer Assurance Access Management aggregate function groups functions that provide access, whether internally, to business partners, or to customers for self-service, to information and processes in support of customer assurance activities (such as billing inquiries, service inquiries and complaints, fulfillment inquiries, and account management). These functions must make use of access controls ensuring that only authorized personnel can access specific customer-related information. <br/><br/>