Contact Skills Management profices the required functionality to capture the list of skills required for the contacts that might come in. These skills are then associated with the service provider agents, as well as to contacts.<br/>
Tagged Values
Advanced
Tag
Value
Comment
Remove, covered by 168
Details:
Function Identifier
164
Details:
isDeleted
True
Details:
Values: True,False
Issue
Application Framework 21.0 Deletion
Details:
Maturity
4
Details:
Description: the maturity level of this element (1-x integer)
