Customer Support Collaboration Access

MODA / Functional Framework / Function / Customer Domain / Welcome and Interaction / Customer Interaction Management / Customer Support Collaboration Access

Project:

Customer Interaction Management

Customer Support Collaboration Access : Public <<TMF_Function>> Function

Created:	8/12/2022 7:38:21 PM
Modified:	1/16/2025 11:44:17 AM

Project:
Author:	Giu Platania
Version:	1
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{76D2F001-DC37-44e9-9195-1911DE39283A}
Appears In:	FF by Domains - All, Domains - AF - Function, Welcome and Interaction

Customer Support Collaboration Access provides the means for customer to agent or agent to support online chatting.<br/>

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_AF» Customer Interaction Management Aggregated Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Application» Customer/Internal Collaboration/Chat Application «TMF_ApplicationAssociatesFunction»	Name:	Name:
Details:

Tag	Value
Comment	Customer/Internal Collaboration/Chat supports the tools and integration of Customer or internal collaboration/chat between customer/agent, agent/agent, and agent/support group. New Name, New Description
Details: Customer/Internal Collaboration/Chat supports the tools and integration of Customer or internal collaboration/chat between customer/agent, agent/agent, and agent/support group. New Name, New Description
Function Identifier	165
Details:
isDeleted	False
Details: Values: True,False
Issue	Application Framework 21.0 Modification
Details: Application Framework 21.0 Modification
Maturity	4
Details: Description: the maturity level of this element (1-x integer)
Origin	Application Framework Decomposition Rel 21
Details: Application Framework Decomposition Rel 21
system ID	3773
Details:

Property	Value
isFinalSpecialization:	0