Voice Channel Contact Routing

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MODA / Functional Framework / Function / Customer Domain / Welcome and Interaction / Customer Interaction Management / Voice Channel Contact Routing

Project:
Voice Channel Contact Routing : Public <<TMF_Function>> Function
Created: 8/12/2022 7:38:23 PM
Modified: 1/16/2025 11:44:17 AM
Project:
Advanced:
Voice Channel Contact Routing function provides the means for a customer to speak to a service representative, including the mechanism to query the customer (e.g. – IVR) on the nature of their request, and routing of the contact to the best available agent with the skills required for the contact and presents to the agent selected call information.<br/>
  • Associations To
  • Associations From
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_AF» Customer Interaction Management
Aggregated Function «TMF_AFAggregatesFunction» 		Name:  
  		Name:  
 
Details:
 
Element Source Role Target Role
«TMF_Application» Voice Channel Contact
Application «TMF_ApplicationAssociatesFunction» 		Name:  
  		Name:  
 
Details:
 
Tag Value
Comment New Name, New Description
Details:
New Name, New Description
Function Identifier 168
Details:  
isDeleted False
Details:
Values: True,False
Issue Application Framework 21.0 Modification
Details:
Application Framework 21.0 Modification
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
Origin Application Framework Decomposition
Rel 21
Details:
Application Framework Decomposition
Rel 21
system ID 3774
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
Property Value
isFinalSpecialization: 0