Customer Relationship/Context Event Data Accumulation

MODA / Functional Framework / Function / Customer Domain / Welcome and Interaction / Customer Interaction Management / Customer Relationship/Context Event Data Accumulation

Project:

Customer Interaction Management

Customer Relationship/Context Event Data Accumulation : Public <<TMF_Function>> Function

Created:	8/12/2022 7:38:51 PM
Modified:	1/16/2025 11:44:17 AM

Project:
Author:	Giu Platania
Version:	1
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{99AFA916-B157-435a-88EC-D1E4BF7B6B75}
Appears In:	FF by Domains - All, Domains - AF - Function, Welcome and Interaction

Customer Relationship/Context Event Data Accumulation provides an ability to accumulate and map customer interaction event data from all channels (agent interaction/notes, web/device click analytics, retail transactions, etc.), including received information from Customer Interaction Collection & Storage.<br/>

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_AF» Customer Interaction Management Aggregated Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Application» Customer Experience Monitoring Application «TMF_ApplicationAssociatesFunction»	Name:	Name:
Details:

Tag	Value
Comment	New Name, New Description
Details: New Name, New Description
Function Identifier	191
Details:
isDeleted	False
Details: Values: True,False
Issue	Application Framework 21.0 Modification
Details: Application Framework 21.0 Modification
Maturity	4
Details: Description: the maturity level of this element (1-x integer)
Origin	Rel 21
Details: Rel 21
system ID	2389
Details:
TMFStatus	Released
Details: Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status

Property	Value
isFinalSpecialization:	0