Customer Support Workflow Guiding

MODA / Functional Framework / Function / Customer Domain / Welcome and Interaction / Customer Interaction Management / Customer Support Workflow Guiding

Project:

Customer Interaction Management

Customer Support Workflow Guiding : Public <<TMF_Function>> Function

Created:	8/12/2022 7:15:12 PM
Modified:	1/16/2025 11:44:17 AM

Project:
Author:	TMF
Version:	1
Phase:	24.5.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{24340DB5-EB2B-4709-AC4C-BD5AEBB0C6B8}
Appears In:	Deleted Kanban, FF by Domains - All, Domains - AF - Function, Welcome and Interaction

Customer Support Workflow Guiding provides a configurable, workflow-driven navigation through means such as configurable business processes, automatically drives the CSR workflow and screen navigation according to the context of the customer interaction and other customer profile information across all functions used.<br/>

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_AF» Customer Interaction Management Aggregated Function «TMF_AFAggregatesFunction»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Application» Customer Service Representative Toolbox Application «TMF_ApplicationAssociatesFunction»	Name:	Name:
Details:

Tag	Value
Comment	New Name, New Description
Details: New Name, New Description
Function Identifier	284
Details:
isDeleted	False
Details: Values: True,False
Issue	Application Framework 21.0 Modification
Details: Application Framework 21.0 Modification
Maturity	4
Details: Description: the maturity level of this element (1-x integer)
Origin	Amdocs from Human readable excel Rel 21
Details: Amdocs from Human readable excel Rel 21
system ID	2410
Details:
TMFStatus	Released
Details: Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated Description: the TM Forum status

Property	Value
isFinalSpecialization:	0