Customer Outbound Interaction Initiation
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Customer Outbound Interaction Initiation : Public <<TMF_Function>> Function
Customer Outbound Interaction Initiation is the outbound triggering of direct interaction with Customers, whether by phone callback (automated or in person), SMS, MMS, in-app notification, email, or paper.
The outbound interaction can be initiated by the CSP or one of its representative, through the Campaign Execution, Welcome, Order Follow up, … processes, • to inform the customer about our offers, promotions, … • or about his on-going requests, queue position, … • or to alert him in case of network problem, over consumption, payment delay, …<br/>
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