Customer Inbound Interaction Handling

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MODA / Functional Framework / Function / Customer Domain / Welcome and Interaction / Customer Interaction Management / Customer Inbound Interaction Handling

Project:
Customer Inbound Interaction Handling : Public <<TMF_Function>> Function
Created: 12/17/2023 6:24:49 PM
Modified: 1/16/2025 11:44:17 AM
Project:
Advanced:
Customer Inbound Interaction Handling receives inbound interactions with Customers and places them in the appropriate queue, due to the nature of the interaction.
Customer Inbound Interaction Handling is the inbound receipt of direct interaction , whether by phone call, SMS, MMS, in-app notification, email, or paper.
The inbound interaction can be initiated by a Customer through the Welcome process, to identify his needs, problems, …<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_AF» Customer Interaction Management
Aggregated Function «TMF_AFAggregatesFunction» 		Name:  
  		Name:  
 
Details:
 
Tag Value
Function Identifier 1242
Details:  
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
system ID 2412
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
Property Value
isFinalSpecialization: 0