Customer Direct Interaction Tracking

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MODA / Functional Framework / Function / Customer Domain / Customer Behavior Management / Customer Behavior Monitoring / Customer Direct Interaction Tracking

Project:
Customer Direct Interaction Tracking : Public <<TMF_Function>> Function
Created: 12/8/2022 2:01:14 PM
Modified: 1/16/2025 11:44:18 AM
Project:
Advanced:
Customer Direct Interaction Tracking Function tracks the contacts by email, SMS, phone, mail and Web (Web use, chat) to provide a detailed and precise understanding of the customer behavior in front of the Telco operator solicitations (marketing campaigns, customer inquiries) or during a customer request.<br/>
  • Associations To
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_AF» Customer Behavior Monitoring
Aggregated Function «TMF_AFAggregatesFunction» 		Name:  
  		Name:  
 
Details:
 
Tag Value
Function Identifier 1106
Details:  
isDeleted False
Details:
Values: True,False
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
system ID 3928
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
Property Value
isFinalSpecialization: 0