Bill Dispute Initiation

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MODA / Functional Framework / Function / Customer Domain / Customer Financial Management / Bill Dispute / Bill Dispute Initiation

Project:
Bill Dispute Initiation : Public <<TMF_Function>> Function
Created: 8/12/2022 7:16:48 PM
Modified: 1/16/2025 11:44:11 AM
Project:
Advanced:
Bill dispute consists of handling the customer inquiries received through customer service, self care or any other channel about their bills that have not been solved by simple actions (e.g walk customer through their invoice or grant the request when disputed amount is inferior to a threshold). <br/><ul>
<li>The initial customer contact and the disputed amount are recorded.</li></ul><p/>
  • Associations To
  • Associations From
  • Tagged Values
  • Advanced
Element Source Role Target Role
«TMF_AF» Bill Dispute
Aggregated Function «TMF_AFAggregatesFunction» 		Name:  
  		Name:  
 
Details:
 
Element Source Role Target Role
«TMF_Application» Adjustments
Application «TMF_ApplicationAssociatesFunction» 		Name:  
  		Name:  
 
Details:
 
Tag Value
Comment Process Actions - / - 1: Make debit adjustment; 2: Document the reason for bill dispute adjustment; 3: Write a trouble ticket if the cause of the dispute is because of an error in the Product, Service, Contract or SLA.
Details:
Process Actions - / - 1: Make debit adjustment; 2: Document the reason for bill dispute adjustment; 3: Write a trouble ticket if the cause of the dispute is because of an error in the Product, Service, Contract or SLA.
Function Identifier 37
Details:  
isDeleted False
Details:
Values: True,False
Maturity 4
Details:
Description: the maturity level of this element  (1-x integer)
system ID 3938
Details:  
TMFStatus Released
Details:
Values: Released,Preliminary,Draft,Not Fully Developed,likelyToChange,likelyToBeDeprecated
Description: the TM Forum status
Property Value
isFinalSpecialization: 0