Service Problem Diagnostic Design

Service Problem Diagnose Design Function defines diagnostic actions to identify the service problem cause. It includes:<br/><ul>
<li>Diagnostic actions and rules to identify the service trouble</li></ul>
   - For example: simple Service test or Service test scenario, inventories consultation to identify installed service and associated installed resources, test historic consultation, etc.<br/><ul>
<li>Diagnostic actions and rules to identify the service trouble cause(s) and the possible root cause</li></ul>
   - For example: Plan workforce intervention to check an equipment, launch test scenario, query QoS historic, followed by service test launch if the installed service has a decreasing QoS, query service usage historic, service platforms logs, equipment's logs, anomaly historic, etc.<br/>