Corporate Management::Customer Satisfaction::Customer Satisfaction - General

MODA / Business Metrics / MetricGroups / Corporate Management / Customer Satisfaction / Customer Satisfaction - General

Project:

Customer Satisfaction

Customer Satisfaction - General : Public <<TMF_MetricGroup>> Metric Group

Created:	6/21/2022 6:43:51 PM
Modified:	6/21/2023 3:20:15 PM

Project:
Author:	Giu Platania
Version:	1.0
Phase:	23.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{03D4045B-FE66-4150-8B97-04F1C29339A0}
Appears In:	MetricGroups

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_MetricGroup» Customer Satisfaction Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Metric» Percentage of customers who have called the call center or service desk in the last 12 months Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Percentage of customers who have never called the call center or service desk Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Net Promoter Score (NPS) trended over time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Percentage of customers who gave the highest possible or a perfect score in the customer satisfaction survey Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Percentage of customers who say they would recommend the brand/company/solutions/services to their friends and family Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Percentage of customers who gave the lowest possible score in the customer satisfaction survey Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Percentage (or number) of active customers involved in initiatives to develop new products Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:

Tag	Value
HiararchyLevel	1
Details: Default: 1
HierarchyLevel	3
Details: Default: 1

Property	Value
isFinalSpecialization:	0