Operations Support Systems (OSS) Analytics::Service Assurance::Effectiveness of Assurance Process

MODA / Business Metrics / MetricGroups / Operations Support Systems (OSS) Analytics / Service Assurance / Effectiveness of Assurance Process

Project:

Service Assurance

Effectiveness of Assurance Process : Public <<TMF_MetricGroup>> Metric Group

Created:	6/16/2022 2:53:27 PM
Modified:	6/21/2023 3:20:15 PM

Project:
Author:	Giu Platania
Version:	1.0
Phase:	23.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{15E14937-8B44-486f-A867-B636A32F4C8D}
Appears In:	MetricGroups

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_MetricGroup» Service Assurance Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Metric» Number of tickets by severity Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Percentage of dispatch jobs (or truck rolls) that complete on schedule Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Number of first call ticket closures Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Percentage of tickets that become dispatch jobs (or truck rolls) Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Percentage of dispatch jobs work orders without errors Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Number of incidents that are reported by more than one customer Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Average Percentage of dispatch jobs (or truck rolls) completed by technician per day Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:

Tag	Value
HiararchyLevel	1
Details: Default: 1
HierarchyLevel	3
Details: Default: 1

Property	Value
isFinalSpecialization:	0