Customer Management and Business Support Systems (BSS) Analytics::Customer Care and Call Center::Cstmr Care and Call Cntr - General

MODA / Business Metrics / MetricGroups / Customer Management and Business Support Systems (BSS) Analytics / Customer Care and Call Center / Cstmr Care and Call Cntr - General

Project:

Customer Care and Call Center

Cstmr Care and Call Cntr - General : Public <<TMF_MetricGroup>> Metric Group

Created:	6/21/2022 6:44:16 PM
Modified:	6/21/2023 3:20:15 PM

Project:
Author:	Giu Platania
Version:	1.0
Phase:	23.0
Status:	Team Approved
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{736C458D-9AFD-467e-BD6C-BACEE98589D8}
Appears In:	MetricGroups

Associations To
Associations From
Tagged Values
Advanced

Element	Source Role	Target Role
«TMF_MetricGroup» Customer Care and Call Center Metric Group «TMF_MetricGroupComposedOfMetricGroup»	Name:	Name:
Details:

Element	Source Role	Target Role
«TMF_Metric» Average Call Center Revenue Per CSR Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» $ Customer Care Budget Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # CSRs, Per Supervisor Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Subscribers Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Customer Care Budget, Of Revenue Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # CSRs Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» First Call Resolution Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Average Handling Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # FTE Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Customers Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Minutes Call Handling Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Customers Who Have Called The Call Center In The Past 12 Months Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Calls Answered In Less Than 30 Seconds Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # FTE Call Center Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Inbound Calls, By Call Type Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Calls To Call Center Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Calls To Call Center Resolved In One Call Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Maximum Wait Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Inbound Calls Turned Turned Into Cross-Sell or Up-Sell Opportunity Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Inbound Calls Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Calls Abandoned After 30 Seconds Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» $ Revenue, Generated By Call Center Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Inbound Calls, By Call Type Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Calls Inbound Per Day, Per Agent Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Calls Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Average Inbound Call Duration, By Call Type Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % FTE Call Center Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Inbound Calls Abandoned Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Customers Who Have Called The Call Center In The Past 12 Months Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Supervisors Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Inbound Calls Turned Turned Into Revenue Opportunity Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» $ Revenue Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Inbound Calls Turned Turned Into Revenue Opportunity Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Inbound Calls Abandoned Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Calls Answered In Less Than 30 Seconds Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Inbound Calls Turned Turned Into Cross-Sell or Up-Sell Opportunity Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Calls Inbound Per Day Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Minutes Wait Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # Minutes Inbound Call Duration, By Call Type Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» $ Call Center Revenue Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» # CSRs, Per Subscriber Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» Average Wait Time Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Revenue, Generated By Call Center Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:
«TMF_Metric» % Calls Abandoned After 30 Seconds Metric «TMF_MetricGroupMetric»	Name:	Name:
Details:

Tag	Value
HiararchyLevel	1
Details: Default: 1
HierarchyLevel	3
Details: Default: 1

Property	Value
isFinalSpecialization:	0