# Customer Contacts, By Contact Type

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# Customer Contacts, By Contact Type : Public <<TMF_Metric>> Metric
Created: 5/19/2022 3:17:44 PM
Modified: 6/21/2023 3:20:15 PM
Project:
Advanced:
INCLUDES: All contact types: inquiries, complaints, change requests; <br/>EXCLUDES: Outbound contacts<br/>
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Tag Value
busvalue  
Details:  
entrydate 9/30/2012 12:00:00 AM
Details:
Description: date when metric was defined or added
gid 166
Details:
Description: Group ID, assigned by domain team responsible for metric (BMS, CEM, SLA, etc.); start with 1 and increment, but can be whatever team decides. Note this is different from tid, ntid, and dtid (TMForum IDs), since these can only be assigned by metrics team at maturity level 4
group BMS
Details:
Description: TMForum group/team that is responsible for the metric definition
maturity 5-Benchmarked
Details:
Values: 1-Proposed,2-Defined,3-Validated,4-Normalized,5-Benchmarked
Description: Maturity Level is an enumeration of maturity stages ranging from "One" to "Five", as per TM Forum Frameworx conventions.
Maturity Level is typically associated to a Version Descriptor and Frameworx Business Metric selects the latest from the maturity history
metrictype Non-Calculated
Details:
Values: Ratio,Non-Ratio,Non-Calculated
Description: specifies whether metric is a Ratio (a specific kind of formula), Non-Ratio (other kind of formula), or Non-Calculated (ie, given, with no calculation needed or provided)
tid 166
Details:
Description: TMForum ID, assigned by central metrics team
units Number
Details:
Description: units of measure, like Number, Day, etc.
Property Value
isFinalSpecialization: 0
Object Type Connection Direction Notes
«TMF_Process» Manage Sales Contact eTOM Process Dependency To  
«TMF_Process» Customer Interface Management eTOM Process Dependency To  
«TMF_Metric» % Customer Contacts, By Contact Type Metric Dependency From